Can I choose to send Push Notifications only?
There are two different communication types for campaigns: Communication via SMS only as well as both SMS & Push Notification.
The communication type will always be listed within the campaign details section on the Dashboard. YUMBI Engage may not always be set up to communicate only via Push Notifications. These campaign configurations are outlined by theBrand. Should you have concerns with how campaigns are configured: Please reach out to your brand marketing team to find out more info.
In no instance will a customer receive both SMS and Push notification for the same campaign.
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What is the difference between SMS and Push Notifications?
SMS Definition In short, an SMS text message allows franchisees to send text messages up to 160 characters in length directly to a customer’s cellphone. SMS's will reach customers who have previously ordered via website or call-in (unless they have ...
What is a Push Notification?
Definition A Push Notification is an automated message sent by a franchisee through the YUMBI Engage portal to an app user when the application is not open. This message pops up on your mobile, and franchisees can send them without the customer ...
How does YUMBI determine who gets an SMS or a Push Notification?
Engage automatically determines which customers are able to receive a Push Notification (those that have downloaded the app) instead of a SMS. This allows significant savings to be realized by restaurants, as Push Notifications are cheaper than ...
What does the SMS/Push message that I sent look like?
You can view the SMS, Push and Inbox message that was sent to your customers in the Campaign Details Report. Here is an example of what they would look like: SMS Message: This text represents the exact message sent to customers via SMS for the ...
How do I see the SMS/Push copy?
SMS / Push Copy You will be able to see a copy of the SMS or Push notification when reviewing the campaign information. You will find this towards the bottom of the page under each individual campaign communication section (look towards the bottom ...