Help Centre

When will the order be ready for Collection/Delivery?

Scenario One: Order via the POS

Where a customer's order is submitted directly into the restaurant Point of Sale, the YUMBI Platform will automatically notify the customer of an estimated time of collection or delivery based on the generic settings applied to the restaurant brand.

Scenario 2: Order via the YUMBI GSM Printer

Where a customer order is submitted to the restaurant using the GSM Printer (YUMBI Printer), the cashier receiving the order will need to confirm by means of a list of options on the printer what time the order will be ready.

In both instances, the estimated time will be communicated to the customer via the SMS/Email notification sent to confirm whether the order was successfully received by the restaurant or not.

NOTE: Due to YUMBI's commercial obligations with various restaurant brands, specific restaurant information may only be updated if prior consent has been provided by the brand head-office or by another suitably authorised representative.

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