Help Centre

How does Engage work?

Engage allows Franchisees to communicate with their existing customer database that are on the YUMBI platform. By using Engage you will be able to communicate with your customers by sending them pre-approved SMS or Push notifications informing them of new products that have been launched or any specials or promotions that are currently running. 

The pre-approved campaigns may or may not contain vouchers. Customized eVouchers may be requested through the platform aswell. This tool also manages customer communication according to the Protection of Personal Information Act (PoPI) and Wireless Application Service Providers’ Association (WASPA).

Activating Engage has many benefits such as:

  • Drastically reduces the time needed to activate locality-based promotions for their restaurant(s).

  • Activate locality-based campaigns without needing to first get sign-off from a brand representative.

  • Send targeted marketing messages directly to their customers without having to import these customers details into a 3rd party SMS application.

  • Incentivize their existing and/or new customers to order from their specific restaurant.

  • Reward their loyal customers for purchasing from their specific restaurant(s).

  • Ensuring that compliance with the law is held in terms of communicating with customers.

  • Track the effectiveness of their marketing spend and view real-time campaign performance reports.

  • Managing of Opt-Outs automatically.

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