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Switchboard Support Articles
In this section you'll get all the answers you need about your Call Centre.
Order Management
How do I start an order for collection?
How do I start an order for delivery?
How do I add items to an order?
How do you review and update an order?
How do I submit an order to an outlet?
How do I view a customer's order history?
How do I place a repeat order?
What do I do if a customer order fails?
How do I cancel or update an order after it is placed?
How do I set up Agent Manager for YUMBI integration?
How do I place multiple orders to different outlets without several delivery charges?
Restaurant Management
How do I sign up for a YUMBI Powered Call Centre?
Frequently Asked Questions
Why do some repeat orders not add items to the order basket?
How can I check the status of a customer order?
Can I migrate my existing customer details onto the YUMBI Platform?
Call Centre Internet Connectivity Explained
Agent Management
How do I update or lock an existing Agent's profile?
How does an Agent login or logout of the YUMBI platform?
How do I reset a Switchboard Agents' password?
Customer Management
How do I search for an existing customer?
How do I update an existing delivery address?
How do I add a new delivery address?
How do I update an existing customer record?
How do I create a new customer record?